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Frequently Asked Questions
1. What products are available at Selected by Aviani?
Selected by Aviani offers a curated selection of lingerie/underwear for women, nightwear, loungewear, accessories and other products. Each item is chosen for its quality, style, and uniqueness to provide our customers with something truly special.
2. How do I place an order?
Simply browse through our products, select the items you want, and add them to your cart. When you’re ready to checkout, follow the on-screen instructions to complete your purchase securely. We accept a variety of payment methods to make shopping as convenient as possible.
3. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express, as well as other secure payment options like any other options you support, e.g., PayPal, Klarna, Apple Pay, Swish.
4. How long does shipping take?
Shipping times may vary depending on your location and the selected shipping option at checkout. Typically, standard shipping within Sweden takes 2-3 days, while international shipping may take longer. You’ll receive an email with tracking information once your order has been dispatched.
5. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and times may vary depending on the destination. Please note that international orders may incur additional customs fees or import taxes, which are the customer’s responsibility.
6. What is your return policy?
We want you to love your purchase! If for any reason you’re not satisfied, we accept returns within 7 days of receiving your order. Items must be unused and in their original packaging. Please contact us at info@selectedbyaviani.com to initiate a return. For more information, visit our Returns Policy page.
7. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to check the status of your delivery. If you have any issues, please reach out to our customer service team.
8. Can I cancel or modify my order?
We strive to process orders quickly, so if you need to make a change or cancel, please contact us as soon as possible at info@selectedbyaviani.com. If the order has already been shipped, we may not be able to accommodate changes.
9. How can I contact customer service?
Our customer service team is here to help! You can reach us by emailing info@selectedbyaviani.com] or through our Contact Us page. We aim to respond within 24 hours.
10. Are there any promotions or discounts available?
We occasionally offer promotions and discounts to our valued customers. Sign up for our newsletter to stay updated on the latest offers, exclusive discounts, and new product arrivals.
11. Do you offer gift wrapping?
Yes! If you’d like your order gift-wrapped, please select the option at checkout or mention it in the notes. Additional fees may apply.